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1. Introduction

FABS Locksmith (“we,” “us,” or “our”) operates in Tulsa, Oklahoma, serving the Greater Tulsa Metro Area. This Privacy Policy describes how we collect, use, disclose, and protect the personal information of individuals (“you” or “users”) who visit our website, engage with our services, or otherwise interact with us. By using our services or accessing our website, you agree to the collection and use of your personal information as described in this Privacy Policy.

2. INFORMATION WE COLLECT

a) Personal Information:

• Contact Details: We may collect your name, email address, phone number, and postal address when you request our services or sign up for communications.

• Payment Information: If you pay for our services using a credit card or other forms of payment, we may collect billing and financial information necessary to process your transaction.

b) Non-Personal Information:

• Usage Data: We may collect information about how you access and use our website, including IP address, browser type, device information, and browsing actions.

• Cookies: We may use cookies or similar technologies to enhance user experience, analyze trends, administer the website, and track users’ movements around the site. You can control cookie usage through your browser settings.

3. HOW WE USE YOUR INFORMATION

We use the personal information we collect for the following purposes:

• Service Delivery: To provide and maintain our locksmith services, including scheduling appointments and communicating relevant details.

• Payment Processing: To process payments and protect against fraudulent transactions.

• Marketing and Communication: To send you updates, promotions, and other information about our services, if you have opted to receive them.

• Customer Support: To respond to your inquiries, resolve issues, and improve our customer service experience.

• Analytics and Improvements: To analyze usage and trends to enhance and personalize our website, offerings, and overall user experience..

4. HOW WE SHARE YOUR INFORMATION

We may share your personal information in the following circumstances:

• Service Providers: We may share your information with trusted third-party vendors who assist with our operations, such as payment processors, email management services, and hosting providers.

• Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

• Business Transactions: If we participate in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

• Consent: We may share your information for other purposes with your explicit consent.

5. DATA SECURITY

We employ reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to protect your information, no security system is foolproof, and we cannot guarantee the absolute security of your information.

6. DATA RETENTION

We retain personal information for as long as is necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations. After this period, your personal information will be securely deleted or anonymized.

7. YOUR RIGHTS AND CHOICES

Depending on your jurisdiction, you may have certain rights regarding your personal information, such as:

• Access and Correction: You have the right to request access to the personal information we hold about you and to request corrections or updates.

• Deletion: You may request the deletion of your personal information when it is no longer needed for legitimate business or legal reasons.

• Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe link in the emails we send or by contacting us directly.

8. CHILDREN’S PRIVACY

Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. If you believe that we have inadvertently collected information from someone under 13, please contact us, and we will delete such data promptly.

9. THIRD-PARTY LINKS

Our website may contain links to third-party websites or services that are not operated by us. We have no control over, and assume no responsibility for, the privacy policies or practices of these third-party sites. We encourage you to review the privacy policies posted on any third-party site you visit.

10. UPDATES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we do, we will revise the “Last Updated” date at the top of this document. By continuing to use our services or website after these changes take effect, you signify your acceptance of the revised policy.